Conveyancing Quality Scheme: What's In It For ME!

This is Chapter 4 from our book "Don't even think about buying or selling your home until you've read this book -it will save you time & could save you thousands" shows what it will mean for you when you instruct a firm of Conveyancing solicitors recognised by the Law Society's Conveyancing Quality Scheme 

We have used all our experience as top notch, quality solicitors in Chipping Sodbury, Bristol to bring to you a definitive guide to buying and selling your home

Over the next month post or so we will post a Chapter from the book every other day.

But, if you can't bear the suspense, follow the link at the end of this post and receive a complimentary copy
 

The Law Society introduced a new Conveyancing Quality
Scheme in April 2011 to assist members of the public in
choosing a Conveyancing Solicitor

Conveyancing Quality is a feeling: You can’t touch, see or
smell it, yet you will know it once you have experienced it.

Conveyancing service is like any other service, the quality can
be outstanding, but can also be distinctly average.

The Conveyancing market has gone through many
permutations over its hundreds of years’ history from the quill
to Conveyancing apps on your smart phone.

Accredited Law Firms:

The Conveyancing Quality Scheme mandates that all law
firms which are part of the Scheme should be recognised as
being expert, accurate and appropriate.

The Conveyancing practice must ensure that its advice is cost
effective and communicated in a manner that is appropriate
for each client. The Conveyancing practice must act with
integrity and strict confidentiality in all its dealings with
clients.

These benefits can be grouped together under what I call the
4 C’s of Conveyancing Quality Scheme:

Competence; Confidentiality; Commitment and Courtesy.

1. Competence:

This may seem a curious and almost a given requirement for
any solicitor.

The simple fact of the matter is, however, that any solicitor
can carry out Conveyancing.

It is estimated that there are about 10,000 law firms in
England and Wales, but only 2,000 or so would be able to
claim to do Conveyancing regularly as part of their core legal
activities.

As part of the Scheme, a practice will only accept
   conveyancing instructions where it can meet its commitment
to the provision of an expert and professional service to
clients.

2. Confidentiality:

Solicitors have strict rules regarding confidentiality and a legal
obligation (save for very few exceptions e.g. money
laundering) to keep details of clients’ matters confidential.

In a Conveyancing context, this needs a little tweaking as we
are required to make the matter as transparent as possible and
to share information with others to assist in the efficient
management of each transaction or chain of transactions.

Before doing so we would ask our clients for permission and
would encourage clients to give such consent.

Conveyancing firms will do this in their Terms and Conditions
or Letter of Engagement.

3. Commitment:

A client is entitled to expect real commitment from the
   practice in handling their transaction and attach appropriate
priority to their requirements.

The Letter of Engagement and/or Terms and Conditions of
the Conveyancing practice should set out what the client can
expect including a fixed fee or best estimate of costs (why we
all can’t use the word fees, is beyond me).

Commitment should not finish at the end of the matter as a
client feedback form is actively encouraged and valued.
Without feedback, good and bad, no Conveyancing firm can
hope to keep improving.

4. Courtesy:

All clients are entitled to be dealt with in a respectful and
courteous manner.
This will manifest itself with how clients are greeted and
treated at reception and how long they are kept waiting for
appointments.

Courtesy will also be displayed in all communications whether
on the telephone by letter or email.

The solicitor (or “fee earner” as non solicitors are
unglamorously referred) must meet and greet clients in
reception, ensure that clients are not kept waiting (more than
10 minutes should be penalised by public execution – my take,
not that of the Scheme)

Simple and straightforward advice and service is a hallmark of
the Conveyancing Quality Scheme.

There are now 1800 or so firms of Conveyancing Solicitors who
have achieved the requisite standard.

Clutton Cox is an accredited firm of the Law Society’s
  Conveyancing Quality Scheme.

Make sure you instruct a Conveyancing Quality Standard
law firm when you next move.

Go on, feel the quality!
 

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