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Our Partners in Conveyancing: Land Registry

View profile for Paul Hajek
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land registry logoWe have in the past introduced you to roles professionals other Conveyancing Solicitors play in the Conveyancing process such as Estate Agents and Surveyors.

Here are some examples of how we work with one of our "invisible" partners: Land Registry.

Land Registry is a government department charged with the registration of all new purchases in England and Wales.

By seeking to improve their working relationship with Conveyancing solicitors the end result will be more efficient and better working relationships.

Conveyancing Solicitors are learning to cooperate in new ways with the Land Registry to make for a more streamlined operation

Law firms who work with Land Registry on a regular basis but aren’t using a customer team, could be missing out on a range of benefits.

Land Registry’s latest customer satisfaction survey results (September 2011) show that 78 per cent of respondents think that customer teams provide a better service than the previous way of working.

Land Registry has been signing its customers up to customer teams since June 2009.  Customer teams offer customers the chance to work with a dedicated team for all of their registration services, regardless of the geographical location of the property in question. 

The benefits for customers include:

  • the delivery of all paper applications to a single address
  • a dedicated team processing paper applications, delivering the greatest possible consistency of service
  • named contacts within the team to discuss and resolve issues, reducing the risk of requisitions, cancellations and rejections
  • a deeper understanding by Land Registry of each customer’s requirements
  • savings in postage and other processing costs.

The working relationship between the customer and their customer team is governed by an agreement between both parties. 

This agreement means that the Proper Office Order, which dictates where applications should be sent on a geographical basis, does not apply.

More than 3,500 of Land Registry’s business customers already deal with a customer team.

There are no extra costs involved.

It is a pleasure to be able to say thank you to one of the "unsung heroes" of the Conveyancing process

Any business customer who would like to join a customer team and has not yet done so can contact Land Registry to register their interest and discuss their individual needs. You can email or complete their online request form on the Land Registry  website -

Alternatively you can call Customer Support between 8am and 6pm Monday to Friday on 0844 892 1111, or 0844 892 1122 for a Welsh-speaking service.