What Type of Lawyer Do You Want To Instruct?
There are plenty of technically competent lawyers. There are fewer that are service quality competent. Fewer that are willing to give you what you want and not just what they think you need.
Take your own experience. Have you dealt with a professional recently whether or not a lawyer? An estate agent maybe? A mortgage adviser perhaps?
Did they do the following?
1• Understand the unique nature of your matter? -We Do!
2• Shut up and Listen carefully to what you have to say?- We Do!
3• Explain what they were going to do and why, and not just assume you knew and already understood?- We Do!
4• Help you understand the reasons behind what was going on rather than just telling you what was going on?- We Do!
•5 Keep you informed when you want to be, and how you wish to communicate; letter, fax, email, text message? - We Do!
6• Avoid jargon and write to you in plain English? - We Do!
7• Make sure they are accessible when you want them to be? - We Are!
8• Keep their promises? - We Do!
9• Keep to deadlines?- We Do!
10• Involve you in major points of the work?- We Do!
11• Show an interest beyond the work at hand?- We Do!
12• Be helpful beyond the task for which they were paid?- We Do!
13• Treat you as an individual not a case or matter number-We Do!
14• Guarantee to return every call by the end of the day-We Do!
15• Tell you your call is important to us, yet there are not enough staff to answer the phone to you- We Don't
16• Assign you to this team or that, only for you to have to explain yourself over and over again- We Don't
17• Provide common sense solutions to problems without making a song and dance about it- We Do!
18• Counsel you and give you a helping hand,when the stress of moving gets too much- We Do!
19• Give you a loyalty discount next time you use our services- We Do!
20• Show you all the charges before we start to work for you and no nasty bill shock, - We Do!
21• Make it easy for you to contact us so you don't have to take time off work-We Do!
22• Give you a guarantee that you can always speak to the lawyer dealing with your matter-We Do!
23• Give you access to your matter with web tracking and text updates- We Do!
24• Provide you with unrivalled local knowledge, and not just on legal matters- We Do!
25• Above all, provide testimonials from clients proving we don't just talk the talk- but walk the walk- you've guessed it -We Do !
If you would like to benefit from any of the above -We'd love you to be our client at CLUTTON COX SOLICITORS in CHIPPING SODBURY.
We DO ALL OF THE ABOVE
And there's more.
Below is a list of Frequently Asked Questions which may help you in your decision and in detail our response to Who are we?and Why Choose Us?
Feel free to contact us with any additional questions ( and we'll add them to the list for others to share). Telephone 01454 312125 or email info@cluttoncox.co.uk
2. What do I get from Clutton Cox that is different , if I choose you as my lawyers?
3. How can I be sure that what you say you charge will be what I pay at the end of my transaction?
5. How do you Bill and what are your terms
6.How quickly can I instruct you to act for me.
7. How long will you keep my quotation open?
8. Do you offer "NO SALE NO FEE?"
9. What else can you do for me?
10. How do I get the best from you, and what happens if I have any problems or complaints?
11. If I am still not satisfied, what do I do next?
We are based in Chipping Sodbury, near Yate,Bristol,South Gloucestershire. The majority of people for whom we act are locally based loyal clients from Chipping Sodbury, Bristol, Bath,Yate, North Yate, Iron Acton, Frampton Cotterell,Winterbourne, Wickwar, Wotton under Edge, Thornbury,Downend, Kingwood,Dursley, Cam, Stroud.
2. What do I get from Clutton Cox that is different , if I choose you as my lawyers?
Efficiency on your doorstep, for one, and here's why. Over recent years, there has been a move, in Conveyancing especially, towards a “factory” approach based on “call centres” often situated miles from where you live, sometimes even in another country. These are often linked with the major corporate chains of Estate Agents.
Here at Clutton Cox, we focus on your wants and needs and understand that you may want to speak to a real person of experience ( we have that by the truck load), and that you may occasionally wish to pop into to see us.
We also understand that you may be too busy or unable to see us and would prefer everything to be communicated to you through the post or by email. So, we have the most up to date systems that allow you check your online conveyancing and receive text messages on the progress of your matter. We call it “24/7 Conveyancing that never sleeps”. It’s simple you decide the best way that suits you. All covered by our fixed price or fixed fee guarantee.
When you move home, you need the confidence that your matter will be dealt with properly, speedily and with help, in person, immediately to hand.
We give you Peace of Mind, Convenience, Speed, Understanding, Patience, Space, Comfort- try us and see for yourself!
3. How can I be sure that what you say you charge will be what I pay at the end of my transaction?
For your peace of mind we offer FIXED FEE CONVEYANCING from £495 plus V.A.T..Indeed, all our fees are governed by our FIXED FEE GUARANTEE, which ensures there are absolutely NO HIDDEN CHARGES
Yes, for clients that instruct us online, you have our NEW 100% money back guarantee. If you are not happy with how we have handled you case-you only pay us what you think we are worth-GUARANTEED!!!
5. How do you Bill and what are your terms
We only bill you just before end of your tranaction in Conveyancing; in stages in a Probate matter and in advance if your are ordering your Will online.
Our Terms and Conditions are clear and concise to give you peace of mind
6.How quickly can I instruct you to act for me
If you have time fill out the Conveyancing Questionnaire or the Wills Questionnaire online. telehone or pop in to see us, whatever is most convenient for you
7. How long will you keep my quotation open?
Normally, 7 days, but if you contact us to say you are not quite ready, we'll happily hold your quotation for another month!
8. Do you offer "NO SALE NO FEE?"
Yes, for your further peace of mind, you can protect against our abortive legal fees when you move, if through no fault of your own the transaction does not procced. This optional payment is £60 plus VAT per transaction.
9. What else can you do for me?
You can make your Will with us, and we can guide you through what to do ( get a Grant of Probate or obtain Letters of Administration )when a loved one or someone close to you passes away.
We can help you with the dificulties faced when a friend or relative can no longer properly look after themselves
We do not advise specifically on Landlord and Tenant matters but can recommend another solicitor whose Landlord-Law website service www.landlordlaw.co.uk is one of best in this area.
If you have commercial premises you wish to let, or are yourself looking to lease premises from someone else, we can assist you safe in the knowledge that this is also covered by our FIXED FEE GUARANTEE with NO HIDDEN FEES
10. How do I get the best from you, and what happens if I have any problems or complaints?
Please click here to read our leaflet explaining how we work and what will happen
11. If I am still not satisfied, what do I do next?
As Solicitors, we are governed by the strictest rules of all the professions. To find out more contact the Solicitors Regulation Authority.
If you didn't find the question you were looking for, please email us at info@cluttoncox.co.uk and we will do our best to put you out of your misery, or at the very least, cure your mild curiosity.
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