83% of people who had used a solicitor in the last 5 years were satisfied with their performance.
This is one of the findings of a newly commissioned 66 page market research report on how the public perceives Solicitors has just been published. This major opinion poll was commissioned by the relatively new regulator of Solicitors, the Solicitors Regulatory Authority (SRA)
This is a much higher proportion of satisfaction, up from 65% in a similar survey carried out in 2007.
Interestingly, consumers are somewhat sceptical about Banks and Supermarkets (so called “Tesco Law”) providing legal services because of the fear of substandard work.